At Mediflexrx, we are committed to providing you with the highest quality health-based products. We understand that there may be situations where you need to request a refund for a purchase made on our website. This Refund Policy outlines the conditions under which refunds will be granted and the procedures for submitting refund requests.
1. Eligibility for Refunds
1.1. Product Defect or Damage: You may be eligible for a refund if the product you received is defective or damaged upon arrival. Please contact our customer support team within 5 days of receiving the product, and provide clear photos or evidence of the defect or damage.
1.2. Order Cancellation: If you decide to cancel your order before it has been shipped, you may be eligible for a full refund. Please contact our customer support team as soon as possible to initiate the cancellation process.
1.3. Incorrect Product: If you receive the wrong product that you did not order, please contact our customer support team within 5 days of receiving the product to request a refund or replacement.
1.4. Unsatisfactory Product: If you are not satisfied with the product for any reason, you may be eligible for a refund or exchange. Please review our Return Policy below for more details.
2. Return Policy
2.1. General Returns: If you wish to return a product for reasons other than those mentioned in section 1, you may be eligible for a return or exchange within 10 days of the purchase date. To initiate a return, please contact our customer support team. Products must be returned in their original condition and packaging, and you may be responsible for return shipping costs.
3. Refund Process
3.1. Contact Customer Support: To request a refund or initiate a return, please contact our customer support team at firstname.lastname@example.org or (929) 399-2329. Provide your order details, including the order number, and a clear description of the reason for the refund or return.
3.2. Evaluation: Our customer support team will evaluate your request and provide you with instructions on how to proceed.
3.3. Refund Issuance: If your refund request is approved, we will process the refund within 7 days from the date of approval. Refunds will be issued using the same payment method used for the original purchase.